09-27-2013, 02:19 PM

Updated:

At this time we are in the process of issuing direct refunds for any charges to affected accounts above the cost of monthly subscription payment(s). Please note that it may take a few days for these refunds to be reflected on bank statements after the refund is issued; the length of processing time depends on your bank. Once the refund has been processed, your bank can verify the transaction before it shows on your statement. If you need further assistance, or have questions with regards to the refund or any potential related fees, we recommend that you contact the phone number on the back of your bank card.

If you do not see the refund on your statement after a few days, if you incurred any penalties due to the charges, or if you need further assistance with your account or billing, our Customer Service Agents will be happy to take care of you. You can get in touch with Account Support by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Players can also contact Account Support toll-free at 1-855-WBGAMES (Account Support Hours: 10am – 7pm Eastern Time 7 days a week (GMT -5).)

We deeply apologize for this situation, and any difficulties this has caused. We want to assure everyone that Turbine is dedicated to making sure we provide you with the best game experience and support possible, and that we are treating this issue with the highest priority. We are taking steps to ensure this never happens again to any of our players.

---

We are working to refund users who received erroneous subscription charges. We will be contacting any players directly who were affected by this issue. We deeply apologize for the inconvenience and will bring more information as it is available.

steals

they are just relieving you of your money by accident for a an undisclosed amount of time, without your permission. its not stealing because you can have your money, that they took without your consent, sometime in the future.