Originally Posted by Severlin
Sorry, I didn't mean to deflect an issue. We are working on ways to increase CS resources; we will need time to acquire and train agents, though. The reason the store issues are on my mind is that they have contributed heavily to a larger than expected volume of tickets.

Sev~

Originally Posted by Shoemaker
Bolding mine for emphasis. Does this mean you're hiring more support staff as we speak? I put in an application for the open content designer position (which we still haven't heard if you've actually hired someone yet), I'd be happy to start in support if that'll help me get in the door to work for SSG - which has been a goal of mine since I started college in the fall of 2010 (have taken a few breaks with new children in the middle), of which I have about two semesters of classes and an internship to finish my BS degree. My goal was to be part of the Turbine DDO team, in some capacity. If this is realized with a starting position at support for SSG doing DDO/LotRO (I'm a familiar player with LotRO as well now), I would be very happy. Feel free to get in touch via PM if you're interested in discussing details, as that would be more appropriate.