Glitch where you cannot log in due to "Your character still being saved" and "Your character could not be saved". You will have to open a in-game ticket on another character to fix this status. The GM will respond that they have modified your character and ask that you try logging in again
1 min google search

If you open the ticket now, you *might* get a response by the time your alt hits completionist.

Do not expect a resolution.

I'm exaggerating(sort of) but yes DDO's support is legendary for it's badness.

noamineo wrote on Aug 4^th, 2020 at 1:30pm:


Oh yea, their CS is garbage as with everything else under the DBG umbrella lol. I'll still be keeping an eye out, but simply isn't any point to play until this character is fixed.

Shadehater wrote on Aug 4^th, 2020 at 1:46pm:


Yea, lighting money on fire is more fun anyways.

Prostetnic Vogon Jeltz wrote on Aug 4^th, 2020 at 4:26pm:


Yup, just as their parent company Daybreak has an F as well. They've gutted the staff of every game they've touched. (see Everquest)

noamineo wrote on Aug 4^th, 2020 at 4:49pm:


It's almost as if Daybreak further divided games into separate entities (Darkpaw & SSG) in order to detract from the real culprit..

noamineo wrote on Aug 4^th, 2020 at 4:49pm:


That's not exactly true... https://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=1
2123843 

Edit:  for some fucking reason, this link isn't working properly...simply copy/paste the entire thing into a browser window to get it to work.

Prostetnic Vogon Jeltz wrote on Aug 4^th, 2020 at 5:49pm:


It's chopped the number out of the URL and put that part on the next line.



click here

Prostetnic Vogon Jeltz wrote on Aug 4^th, 2020 at 5:49pm:

:sigh:

https://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=1...

There.

Prostetnic Vogon Jeltz wrote on Aug 4^th, 2020 at 5:49pm:


Yeah, ok, that is definitely an example of some poor practice. I am impressed that Hamas got an A+ rating, though.

I will say the entire BBB is not a scam, though, based on considerable dealings I've had with them from both sides(EG as a member and as a consumer). Keep in mind selling the memberships is just like any sales job: some of your sales reps will be fine, upstanding people who know how to promote the product, and some of them will be predatory scumbags. Don't be quick to discount the entire organization.



Disarmonia wrote on Aug 4^th, 2020 at 6:01pm:


My point, though: it would not cut a single penny into SSG's short-term gains. Especially if they cut corners to resolve cases faster. Let's say hypothetically you were in a raid that became incompletable due to a bug and you opened a ticket with CS. Here's two possible CS responses:

Response A: "Oh, your raid bugged? We're sorry about that, here's 64 raid runes for your trouble."

Response B: ~3 days silence. Ticket closed without comment.

Both of these cost SSG the exact same amount to implement. Which is more likely to make the customer keep spending money?