Azog, it won't let me give you rep again, but please know I'm giving you rep with my vag.

Doesn't that make him a Tranny too?

Does that mean Azog can work for Turbine?

Smrti wrote on Sep 25^th, 2012 at 12:22pm:


I am working at QA in my company. That makes me directly a Gender-Azog

.

I was shocked recently by a Turbine GM.

Was running EH Wiz-King and the quest bugged out. It never registered that we put the scorpion crest in the socket to open the doors (necessary for completion) even though we clearly had done so. I put in a ticket while we were running down to get the chests at least. On the way, I went up and clicked a few times on the crest and the quest completed. Yay!

Recalled, and on my way to sell, the GM contacted me. That's a GM response in under 10 minutes! WOW!

And it got better!

I told him what had happened (minus it getting fixed) and that I was out already (and expressed my shock at the rapid response time)...and he kept listening. I asked him what he would have been able to do even if I had stayed in the quest waiting for a GM...

and he said that he would have given us our completion! That's the most useful thing I've heard from a GM since Foundation of Discord was regularly bugging out at the end. And he stayed on the horn for a while longer listening to, and responding to, my bitching about the shitty GM service in general, and my frustration at the fact that I've submitted bug reports for quests bugging out like this for half a year or more and have yet to get a response, see a dev comment, a release note, or see it pop up on the known issues list.

Once instance of one guy isn't a trend, and isn't going to change years of frustration and disappointment with Turbine's in-game "support", but it may have been a heralding of positive things to come. (yeah right)

sephiroth1084 wrote on Sep 26^th, 2012 at 12:37am:


The DDO forums have had a couple of successful interaction stories as well.  So there's either one helpful/knowledgeable GM there that's getting a lot of the tickets or there's been a change in how the department's being run.

Bill Z Bubb wrote on Sep 26^th, 2012 at 11:51am:



There have always been a few good GM's and 1 out of 20 times you have a good interaction.  The problem is the majority of GM are clueless and hostile.  Just look at the Caught in the Web debacle, one group the GM completed for them other groups were told to piss up a rope.  A support organization cannot be run that way.   There needs to be consistency.   Customers need to know what GM's are empowered to do.  Turbine has never done this.  You wait forever then get canned text.  Tickets get closed with no contact.  People have been banned for asking to speak with a supervisor. 

And every time someone brings CS up on the forums even if it's within the rules the threads get deleted.  I have over the years posted very rational and withing the guidelines posts about issues with Turbine CS and never seen a single post from Turbine addressing the concerns.

Quote:


That's probably how they got the job!

Schmoe wrote on Sep 26^th, 2012 at 12:48pm:


Agreed.  Why wait 20-30 minutes when you can just re-run the quest in less time.

How other games treat players...

http://wow.joystiq.com/2012/09/26/guide-dog-player-and-sightless-guild-mate-hono...

Quote:

stainer wrote on Sep 27^th, 2012 at 12:48pm:

I don't tell you that you forgot to put pants on your character.  That's how I know you're playing without your glasses.

stainer wrote on Sep 27^th, 2012 at 1:41pm:

Unless you're playing Polish Super Model.  Then I know you're not wearing pants to try to get some gold out of all the boys.