Flav wrote on Oct 12
th, 2013 at 4:41am:
DDO QA has an official spokekobold : MajMal
And according to his rants here, lets just say that the number of bug is probably not the fault of his Kobolds, but are the result of stupid manglement decision from people higher up the food chain that set up a launch date before the tangle of spaghetti code has been polished.
Yeah, I want to like MajMal. He even had a go at a weekly comms thread, which like most didn't last long.
He sounds like a decent well intentioned (overstressed) guy.
Putting the individuals aside though, there is something seriously FUBAR with the Turbine control procedures when bugs keep being reintroduced to live.
I've heard all the reasons why bugs on Lam make it to live, which I still think is mostly BS, but they should at least be fixed by patch 1? Drow racial enhancements.....
Also, if they were serious about making the game quality better, the in-game bug reporting tool would work! How many people can't be bothered to fill out the web form?
And the release notes are a joke, it's like they're written by the tea/coffee lady after doing her rounds of the DDO cubicles.
I think they rely on the players to complete the release notes for them and do Beta testing (on live).
You can almost imagine the whole DDO team, huddled around a single 15" mono screen on their TRS-80 PC, watching the forums to find out what they actually released into the wild each patch..... "holy shit Feather, did you really do that to the loot?" Feather shrugs, closes his WOW client and looks at his last save log for DDO loot....
I do realise that mgmt will force premature release of code just to hit a deadline and tick off that KPI for the year. Smart KPI's should also be on product quality, customer turnover etc.
I am intrigued who these mgmt types are that continue to make these interesting brand destructive decisions. In the software industry, it's easy to push beta grade software onto live to keep the revenue stream coming in (sadly almost becoming defacto industry std), but there is a long term cost to doing this. Many people are wary of pre-buying Turbine releases now and often wait till patch 3 or more for most of the major bugs to get ironed out.
DDO is not your vanilla MMO - it does have some uniqueness that will attract people back, but that goodwill only goes so far. I see many of the veteran forumites here say they are ex or occasional players now.
Damn soap box came back, sorry about that.
Thanks for the welcome guys. I promise to do better to lower the bar of expectation in future.