Well, it looks like some people are having their problems addressed by filing the complaints.

"Complaint: I just got done paying for my ******* account which cost me $12.95. ******* let me play my turbine account while the $12.95 was pending on my credit card. Then once the money went through on my card, ******* banned my account for Credit Card fraud. I lost everything I own on that game, and I put a lot of time and effort into that game. Just so all of it can get banned for no reason. Also once I called into *******, they told me that they couldn't release why they permanent banned my account, and they also let me know that I am a "Problematic person".

Desired Settlement: I would like to have my account back and maybe even an apology, or an explanation why this happened all happened. I really enjoy playing ********* Call, but this was truly unnecessary.

Business Response: Due in part to a high number of Terms of Service violations within our games, this individuals access to all Turbine Games has been removed permanently.

Consumer Response: I have yet been told of what I have done, and it is frustrating. They refused to tell me what I have done wrong. I have not done anything to violate the Terms of Service.  Regards, *****  **** "

Here's a good one:

Complaint: After beaning banned on 3 accounts, I want Lotro to come out with an official policy on multi-boxing. I was boxing and did not see the GM pm 3 of my alts but seen the other 3 pm's When a GM tells me that lotro does not like multi boxers, when the community manager said on the forums it is totally legal game play. That to me sounds like the GM's and community manager are not on the same page. I want the following questions answered. Officially. I also like to see GM give more than 30 seconds to answer a PM. If I am playing 6 alts they should pm ever alt in case I dont see it 6 different GM's should not pm 6 different alts at the same time. I fully understand and totaly agree that people who afk bot,farm,camp areas should be banned, But I was not doing that in any shape or form. Also if a GM has the power to ban, why do they not have the power to unban you if they pm you and dont answer on one alt but answer on another alt. Anyone with common sense knows that a boxer can not see the pm's on all his alts. I lead from one alt and only see the pms from that one. It is like telling me I can be VIP but not have the quests being VIP. I use isboxer.com to multibox in in no way shape or form has any automated processes. 1 key stroke = 1 in game broadcast. Isboxer.com will not run by itself. I have seen many responses on the forums by the Community manager. but none have any official response. If you could come out with one it will help me and many other players decide weather or not to stay with lotro. I had 20 VIP accounts and canceled everyone due to this unwarranted ban. What I would like to see is turbines official list of software/programs that can be used. Below is the Code of Conduct if we where all to go by this every person that plays lotro would be in violation. Windows or directx or any other operating system is not officially listed. "18. You may not create, post, use or distribute any utilities, emulators or other third party software tools without the express written permission of Turbine (including, without limitation, macroing programs, botting programs, server emulators, client hacks, map hacks, and data gathering utilities)."

Desired Settlement: 1st. Lotro to come up with an official list of programs/ 3rd party software that is used. 2nd For GM's to give more than 30 seconds to respond to s PM. 3-5 min is acceptable. 3.rd For GM's and communality manager to be on the same page as to what multiboxing is. 4th For isboxer.com to be added to the official list of approved programs/3rd party software. I love lotro but the GM's are very hostile to multiboxers. I have over 12 screen shots of GM's telling me that lotro does not like members that play multi accounts. I had 20 accounts 10 I had just bought $59.99 version of HD. and all where as in past tense vip. after being degraded by a GM and Senior Customer Service Agent Ogdred. I have canceled everyone of my 20 vip's after going back and looking at my paypal I spent of $6391.00 on lotro since its launch. If these things are not taken care of I will take my business else where.

just a big shit...

Trollero wrote on Jun 18^th, 2014 at 11:37pm:


I wouldn't spend 6k (or even 1k) for any game.