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English phone support hours reduced again (Read 5553 times)

TractorsareEpic Titan Demolisher Offline I Love Drama! Posts: 385 Joined: Apr 26^th, 2013	English phone support hours reduced again Jul 7^th, 2014 at 12:49pm	Print Post
	https://www.ddo.com/forums/showthread.php/444985-Account-Support-Phone-Updates#p... Quote: Hello, On Saturday, July 12th, English phone support will no longer be available on the weekends. Our new phone hours will be 12 pm � 7 pm ET Monday to Friday. While we will not be available for phone calls on the weekend, you can always send us an email at support.turbine.com. We�re also available for assistance via Twitter. Tweet us at @DDOSupport and we will be happy to assist you. You may also wish to post on the forums and other players experiencing similar issues may be able to provide you with feedback. I understand that this change will make it harder for you to get in touch directly with an account support agent on the those weekend days, but this change was necessary to ensure that we are able to continue to provide you with the best possible customer service experience when you contact us. Our commitment to making sure that every interaction you have with our support agents is a pleasant one has not changed. As always, I encourage you to provide us feedback with regards to your experience with our support via the surveys you receive. You can also submit feedback by filling out a ticket here and selecting the Question Type �Feedback�. Thanks, -Coldblue Wow, well that isn't a good sign now is it? Heh. Shrugs, oh well.


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OnePercenter Advocatus Diaboli Offline Ants Eat Dead Grasshoppers Posts: 9985 Joined: Dec 4^th, 2011 Gender:	Re: English phone support hours reduced again Reply #1 - Jul 7^th, 2014 at 12:54pm	Print Post
	They are responsive to customer feedback. Hey, it is crappy service, especially on the weekend... Really? Okay, fixed.

	Feynman wrote on Jan 20^th, 2015 at 4:57pm: One thing for everyone who is a "skeptic" on this issue: Insurance companies are basing their underwriting on the assumption that it is real. They are refusing to write policies on homes that are likely to be in danger from rising seas 20 years from now, even though the resale rate of the homes is so high that they could keep writing policies for another 10 years and still not have to pay out on 1 policy in 5, but that would be irresponsible. Unethical, as well, but that's never stopped anyone before. IMARANGER wrote on Jan 11^th, 2014 at 6:12pm: It is fairly natural to assume that the fair price for the pot is the fair value of the resources I needed to make the pot plus the fair value of my labor. IMARANGER wrote on Jan 15^th, 2014 at 4:56pm: You were right this time, OnePercenter.� iliveyourdream13 wrote on May 14^th, 2014 at 2:02pm: #bringbackreadingcomprehension
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Mr Titan Demolisher Offline Posts: 361 Joined: Apr 20^th, 2011	Re: English phone support hours reduced again Reply #2 - Jul 7^th, 2014 at 1:27pm	Print Post
	OnePercenter wrote on Jul 7^th, 2014 at 12:54pm: They are responsive to customer feedback.� Hey, it is crappy service, especially on the weekend...� Really?� Okay, fixed. This!


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GooFY Abbot Raider Offline Just one of those days... Posts: 771 Location: Washington State Joined: Dec 12^th, 2011 Gender:	Re: English phone support hours reduced again Reply #3 - Jul 7^th, 2014 at 2:53pm	Print Post
	"While we will not be available for phone calls on the weekend, you can always send us an email at support.turbine.com." Well, if they are going to ignore their customers, they may as well do it more efficiently...


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montyhall Ex Member	Re: English phone support hours reduced again Reply #4 - Jul 7^th, 2014 at 3:15pm	Print Post
	what bullshit


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Meursault Horoluth Raider Offline I Love Freedom of Speech Posts: 2410 Location: Hartford, CT; USA Joined: Aug 22^nd, 2013 Gender:	Re: English phone support hours reduced again Reply #5 - Jul 7^th, 2014 at 3:32pm	Print Post
	GooFY wrote on Jul 7^th, 2014 at 2:53pm: Well, if they are going to ignore their customers, they may as well do it more efficiently... Yeah, hearing that Turbine reduced support hours reminds me of the joke about the guy with a dog with no legs - "What do you call him?" "It doesn't matter, he doesn't come anyway".

	Turdbin, keep changing the DDO rules, because McDonalds sold over 200 billion hamburgers by changing the recipe for their Special Sauce every couple of months to keep interest up.
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Rasczak Stormreaver Piker Offline Instant Human...Just Add Coffee Posts: 668 Location: South, Way South Joined: Oct 4^th, 2010 Gender:	Re: English phone support hours reduced again Reply #6 - Jul 8^th, 2014 at 6:44am	Print Post
	Be fair, no English person knows how to use the phone. Sometimes I have no idea what they are saying and they invented the language.


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Skrilla Puppy Farmer Offline Posts: 1362 Joined: Dec 12^th, 2013	Re: English phone support hours reduced again Reply #7 - Jul 8^th, 2014 at 7:45am	Print Post
	What are the hours for in game help now days?


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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4380 Location: Landdownunder Joined: Oct 11^th, 2013	Re: English phone support hours reduced again Reply #8 - Jul 8^th, 2014 at 7:47am	Print Post
	9am - 2am (US Boston time) 7 days a week for GM's

	http://www.australianmuseum.net.au/drop-bear
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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4380 Location: Landdownunder Joined: Oct 11^th, 2013	Re: English phone support hours reduced again Reply #9 - Jul 8^th, 2014 at 7:48am	Print Post
	Meursault wrote on Jul 7^th, 2014 at 3:32pm: Yeah, hearing that Turbine reduced support hours reminds me of the joke about the guy with a dog with no legs - "What do you call him?" "It doesn't matter, he doesn't come anyway". +1 I know I shouldn't have, but I found that funny.... Must be a slow day...

	http://www.australianmuseum.net.au/drop-bear
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Flav Vault Frog Offline One Frog to Rule them All! Posts: 10013 Location: Land of the Frogs Joined: Aug 29^th, 2010 Gender:	Re: English phone support hours reduced again Reply #10 - Jul 8^th, 2014 at 10:20am	Print Post
	Rasczak wrote on Jul 8^th, 2014 at 6:44am: Be fair, no English person knows how to use the phone. Sometimes I have no idea what they are saying and they invented the language. Anyway it wasn't that easy for us to catch them before that... it won't change anything since our day ends when they start...

	Yes my avatar is an Hermine eating a Greenland Lemming for brunch.
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Ah Pook Puppy Farmer Offline Posts: 314159265 Posts: 1439 Joined: Mar 10^th, 2014	Re: English phone support hours reduced again Reply #11 - Jul 8^th, 2014 at 12:26pm	Print Post
	Semi-serious question... why don't they have volunteer GMs?� If you keep track of feedback, tickets closed, etc., it wouldn't be that hard to determine who's not a total douchebag, right?� Right?� �

	Daggertooth wrote on Apr 14^th, 2017 at 6:52pm: I'm pretty fucking sure I am a special snowflake. Frank wrote on Apr 2^nd, 2017 at 8:32am: Laugh it up, funny man.
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Flav Vault Frog Offline One Frog to Rule them All! Posts: 10013 Location: Land of the Frogs Joined: Aug 29^th, 2010 Gender:	Re: English phone support hours reduced again Reply #12 - Jul 8^th, 2014 at 1:24pm	Print Post
	They would need to develop a whole set of tools to track what the GM do, because with volunteers you'll always get the one that will just use his powers to spawn every loot in game for his friends. If I'm paid as an employee doing so would get me fired, as a volunteer at worst I only risk a ban on my known accounts and the known accounts of my friends... If we launder things the right way we will have a accounts stuffed to the head with stuff that will escape notice...

	Yes my avatar is an Hermine eating a Greenland Lemming for brunch.
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Quak Dragon Raider Offline Posts: 298 Joined: Sep 24^th, 2013	Re: English phone support hours reduced again Reply #13 - Jul 8^th, 2014 at 3:06pm	Print Post
	I myself have not used the phone support even once in the 4 years that I played ddo so I wonder: How often is there a real need of calling because it cannot be solved via ingame ticket, yet has to be solved the very same day/hour? And no, whining into the telephone because one is too dumb to dupe without getting caught is not a valid argument.
	« Last Edit: Jul 8^th, 2014 at 3:06pm by Quak »
	http://youtu.be/rr1DSgjhRqE?t=1m23s
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Epoch Alaskan Ice Hole Offline Epochalypse Posts: 10377 Location: Frozen Tundra Joined: Aug 29^th, 2010 Gender:	Re: English phone support hours reduced again Reply #14 - Jul 8^th, 2014 at 3:26pm	Print Post
	I would be an honest GM. I will volunteer my free time for access to the power of solving issues in the game fairly with its players. I am that nice.

	OnePercenter wrote on May 15^th, 2014 at 9:41am: I just read that the cat followed up by visiting the dog house later that night, dropping some Willie Pete in on the sleeping dog.� #epochsfamiliarFTW Sim-Sala-Bim wrote on Jan 27^th, 2014 at 2:09am: It seems like Epoch never loses his popularity. Even against donuts.
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Ah Pook Puppy Farmer Offline Posts: 314159265 Posts: 1439 Joined: Mar 10^th, 2014	Re: English phone support hours reduced again Reply #15 - Jul 8^th, 2014 at 4:57pm	Print Post
	I second Epoch.� Unbiased, knowledgeable, kind to small animals.� Truly an American icon. I called once.� There were mere moments left in a triple points sale, and the store wasn't working.� Phone support was actually really good.� �

	Daggertooth wrote on Apr 14^th, 2017 at 6:52pm: I'm pretty fucking sure I am a special snowflake. Frank wrote on Apr 2^nd, 2017 at 8:32am: Laugh it up, funny man.
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Munkenmo Epic Poster Offline Posts: 4363 Location: A land under down under Joined: Nov 10^th, 2010	Re: English phone support hours reduced again Reply #16 - Jul 8^th, 2014 at 5:15pm	Print Post
	Flav wrote on Jul 8^th, 2014 at 1:24pm: They would need to develop a whole set of tools to track what the GM do, because with volunteers you'll always get the one that will just use his powers to spawn every loot in game for his friends. Fuck we're basically doing that now without GM tools.

	So you want to know about an exploit? PM Epoch For Details. Or, in case you don't already know, OnePercenter controls the Exploits Board. Lastly, if you're truly desperate, Vendui Tells Everyone
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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4380 Location: Landdownunder Joined: Oct 11^th, 2013	Re: English phone support hours reduced again Reply #17 - Jul 8^th, 2014 at 7:43pm	Print Post
	Quak wrote on Jul 8^th, 2014 at 3:06pm: I myself have not used the phone support even once in the 4 years that I played ddo so I wonder: How often is there a real need of calling because it cannot be solved via ingame ticket, yet has to be solved the very same day/hour? And no, whining into the telephone because one is too dumb to dupe without getting caught is not a valid argument. Phone support is helpful sometimes. You can get to speak to real thinking person, which is handy when the automated tools fruck up. Like Pook, there was a sale in its last day and neither credit card or PayPal were working. I called up and they gladly took my money - amazing hey? I think taking it away from weekends is not such a big deal. Yes, it will affect some people, but in the scheme of things, they would pay people a premium to work weekends and graveyard shifts. It does send an unintended message though... I love how they try to upsell it. Fracking marketing droids. Their starting assumption is that we're as gullible and stupid as they are.

	http://www.australianmuseum.net.au/drop-bear
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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4380 Location: Landdownunder Joined: Oct 11^th, 2013	Re: English phone support hours reduced again Reply #18 - Jul 8^th, 2014 at 7:51pm	Print Post
	Flav wrote on Jul 8^th, 2014 at 1:24pm: They would need to develop a whole set of tools to track what the GM do, because with volunteers you'll always get the one that will just use his powers to spawn every loot in game for his friends. If I'm paid as an employee doing so would get me fired, as a volunteer at worst I only risk a ban on my known accounts and the known accounts of my friends... If we launder things the right way we will have a accounts stuffed to the head with stuff that will escape notice... This.� It does sound like a great idea off the bat, but it only takes one bad egg and you have your self a real mess.� � You could mitigate some of the in game problems by making them GM for servers where they have no interests/bias. But it also means those volunteers need to have access to the internal control and communications systems (which for Turbine is probably only an A5 doodle pad).� So a disgruntled volunteer could leak some damaging intel on how they triage, where weaknesses are in the system etc. As Flav said, the GM could stay completely clean, but feed intel to friends and guildies.� There could be peer pressure from guildies who knew you were a GM. Someone at Turdbine has to spend time reviewing the logs and overseeing the volunteers.� In the end, probably not worth the risk and effort.
	« Last Edit: Jul 8^th, 2014 at 7:51pm by DropBear »
	http://www.australianmuseum.net.au/drop-bear
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Yobai Epic Poster Offline Posts: 4126 Joined: Jul 26^th, 2012	Re: English phone support hours reduced again Reply #19 - Jul 8^th, 2014 at 10:20pm	Print Post
	Flav wrote on Jul 8^th, 2014 at 1:24pm: They would need to develop a whole set of tools to track what the GM do, because with volunteers you'll always get the one that will just use his powers to spawn every loot in game for his friends. or worse if you get someone who goes all Stainer over on some players who piss him off.

	Revaulting wrote on Jul 7^th, 2015 at 8:16pm: Have you tried a lower difficulty, such as the official forums?
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Sim-Sala-Bim Completionist (i.t.p.) Offline Wha...? Posts: 5356 Joined: Nov 2^nd, 2013 Gender:	Re: English phone support hours reduced again Reply #20 - Jul 9^th, 2014 at 2:53am	Print Post
	Yobai wrote on Jul 8^th, 2014 at 10:20pm: or worse if you get someone who goes all Stainer over on some players who piss him off. That would be real popcorn worthy. On the other hand regarding phone support, Idc. Never called. Not my type.
	« Last Edit: Jul 9^th, 2014 at 3:05am by Sim-Sala-Bim »

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Flav Vault Frog Offline One Frog to Rule them All! Posts: 10013 Location: Land of the Frogs Joined: Aug 29^th, 2010 Gender:	Re: English phone support hours reduced again Reply #21 - Jul 9^th, 2014 at 2:54am	Print Post
	Yobai wrote on Jul 8^th, 2014 at 10:20pm: or worse if you get someone who goes all Stainer over on some players who piss him off. I didn't want to mention all the other possibilities once you went down the slope of helping friends... And really pulling a Stainer on somebody would be too noticeable for you to do it for long. Fee Loot, XP, Quest Completions with GM help... now that could be done in ways that it would be kept under cover and not noticed by the GM supervisor. But pulling a Stainer, no way.

	Yes my avatar is an Hermine eating a Greenland Lemming for brunch.
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The Oracle Korthos Resident Offline I See Dead People Posts: 71 Location: Thelanis Joined: Jan 22^nd, 2013	Re: English phone support hours reduced again Reply #22 - Jul 9^th, 2014 at 4:00am	Print Post
	TractorsareEpic wrote on Jul 7^th, 2014 at 12:49pm: On Saturday, July 12th, English phone support will no longer be available on the weekends Wait, there was phone support? Hell, there is support?


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Realism51 Korthos Resident Offline I Love Drama! Posts: 74 Joined: Mar 14^th, 2014	Re: English phone support hours reduced again Reply #23 - Jul 9^th, 2014 at 4:43am	Print Post
	Just more of a shift into maintenance only mode - signifies the oncoming death that we knew was coming eventually,


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TheFifthSock Dragon Raider Offline Posts: 265 Location: The Rusty Nail Joined: Sep 7^th, 2012 Gender:	Re: English phone support hours reduced again Reply #24 - Jul 9^th, 2014 at 5:30am	Print Post
	Flav wrote on Jul 8^th, 2014 at 1:24pm: They would need to develop a whole set of tools to track what the GM do, because with volunteers you'll always get the one that will just use his powers to spawn every loot in game for his friends. If I'm paid as an employee doing so would get me fired, as a volunteer at worst I only risk a ban on my known accounts and the known accounts of my friends... If we launder things the right way we will have a accounts stuffed to the head with stuff that will escape notice... There was a GM on the Euro servers that did some odd stuff, e.g. spawned Titans in house P and assisted players in ways he was not supposed to. I suppose Codemasters didn't consider him being a professional, and he was sacked after just some weeks.


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