kum-gulp wrote on Sep 19
th, 2021 at 2:38pm:
I think their reset password process is just fucked is all. I had a (clean) mule account that I couldn't log into for years. Every few months or so I'd reset the password and get a success, then try and log into the game. Didn't work. Then one try, probably after around four years, it just worked.
Yeah. You get banned temp or perma they always email the address you registered that account with. It's an automated process, computerized on the ban imposing end, literally part of the ban mechanic. Some people used throw away emails and never can log on to them, or the email ends up in spam/trash. Whatever the case there is always an email. There are no such things as shadow bans, it just makes some wankers feel better to think there is. End of Story.
*Citation: This was spelt out in excruciating detail to me by a DDO employee 5 or 6 years ago before they shut down phone support. I had a dozen or so accounts burned and banned in the preceding years, then finally learned some exploit hygiene and stopped getting caught and went years with no bans. Then out of the blue after a couple of years of no problems I lost access to a secondary account. At the time the term 'Shadowban' wasn't being used, the conspiracy was still around mind you but it was often called 'Ghostban' like ghostbane... yeah real fucking clever. Anyway, after trying to access it for two weeks and my other accounts being left alone I was less worried and starting to get pretty pissed. So I called up phone support, I spent two hours going through the whole farce with the guy insisting that my account was banned. He spent that much time with me because my account had not in fact been banned so he felt obliged to help a customer. He took the time to explain that there was no such thing as Ghostbans, and went on at length about the many ways that would be stupid and useless for them. Through a combination of toon names, user name, email accounts, his patient help, etc... I eventually regained access to the account.
The most useful thing I ever got on that phone is that I wasn't the first person to call him with nearly my identical problem and that they were under no illusion that I and the others like me had had other accounts banned for exploiting. To paraphrase him these many years later: If you break the TOS and get caught the employee fills out the interface form which activates the ban and automatically, notifys Customer service, the server GM snag list, puts the account on the bad actors list for that server in case it is a temp ban, and emails the account holder's listed email.
He was very aware of the concept of Ghostbans, and was pretty scornful, positing it to me that the entire idea, the conspiracy if you will, was a result of gamers love to feel persecuted or believe that the man is on their back treating them unfairly, especially exploiters to justify their exploiting.
Thus in the end I not only got the account back but also was given a fascinating... look into the process, how employees felt about exploiters day to day, and most importantly came to know how much contempt DDO has for gamers in general.
Not that this is anyone else's business, I'm just sick of this Shadowban whining
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How to not get banned? (Read 3064 times)
