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Very Hot Topic (More than 75 Replies) I used to be a GM for DDO. Ask me anything! (Read 24128 times)
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Re: I used to be a GM for DDO. Ask me anything!
Reply #75 - Dec 5th, 2024 at 12:54pm
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Rothgar wrote on Dec 4th, 2024 at 7:21pm:
It's insane to think that WoW, DDO, and LOTRO are among the "elder statesmen" of online gaming. I'm still amazed to this day that DDO (and LOTRO) are still going, truth be told. I'm sure you are too.


OG Everquest, Tibia, and Ultima Online are all older than WoW, continue to receive content updates, attract new players, and make money. DDO is bleeding to death extracting what profits it gets from a small handful of whales that shrinks every month.

What's amazing is not that DDO is still going, a good MMO can have VERY long legs. What's amazing is its going DESPITE a decade+ of fucking bullshit.


For reference: a lot of the people you're talking to on here don't even play any more. I still have the client installed but aside from logging in for free shit I have not played the game in over a year. Its just too shitty.
  

I'll never understand the propensity of people to brag about being good at a video game. Its a toy you play with for fun. The only person who should be proud of you is your mother. If you're 3.
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Re: I used to be a GM for DDO. Ask me anything!
Reply #76 - Dec 6th, 2024 at 1:00am
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Facts. I felt the game was at unplayable levels right before the first free to play coupon, and now the population is about 20% below that. The coupon did make things fun for about a year or so, though. That and the plague meant you could actually run stuff without potentially getting screwed out of the pack you want to do for an entire evening. And let's face it, the game is basically built around people helping each other pull gear, so soloing's for losers.

I've noticed that the kneebiters are the last to leave in those situations. There's really no reason to play unless you ARE one of those kneebiters.
« Last Edit: Dec 6th, 2024 at 1:02am by Bobbicus »  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #77 - Dec 6th, 2024 at 9:24am
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Rothgar wrote on Dec 1st, 2024 at 7:25pm:
I honestly don't know how much I can share about that, since I'm sure there are still strict policies in place there about what the customer support team can and can't do. I think it's safe to say, logs for most things are/were kept. The system only kept records for so long, so if you were trying to track down an in-game item that disappeared a year prior, then there was a good chance it was gone forever.


I actually remember you due to this lol. Way back in the day I got hit by ye olde reincarnation cache yeetus and put in a ticket. I got you and you told me to pick three items from the list I had submitted.

Despite what you may have thought at that time, I still remember that transaction because it was one of the few times I felt like the CS from Turbine was genuinely willing to work with me as a customer.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #78 - Dec 6th, 2024 at 3:08pm
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Edrein wrote on Dec 6th, 2024 at 9:24am:
I actually remember you due to this lol. Way back in the day I got hit by ye olde reincarnation cache yeetus and put in a ticket. I got you and you told me to pick three items from the list I had submitted.

Despite what you may have thought at that time, I still remember that transaction because it was one of the few times I felt like the CS from Turbine was genuinely willing to work with me as a customer.

I am sorry I couldn't and didn't help you more. As I noted in an earlier post, a combination of factors were at play; malicious compliance of ridiculous internal policies, which were actually much looser at the time, coupled with the difficulty of (re)creating items to spec. Hopefully that was the only instance you had of this bug.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #79 - Dec 11th, 2024 at 5:27pm
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Hopefully this hasn't already been asked, I've been busy and missed out on all the fun.

Pretty sure it was back in 14 (15 at the latest).  At the height of the duping sprees before they changed the banks at any rate.

I'd been duping like crazy with the bank/bag glitch with no problem.  It was before they decommissioned the anniversary cards and I was in the middle of duping stacks of those.  I was disconnected at some point, couldn't log on for awhile and when I finally could log back in, my toon was on the far end of the harbor, no where near where I was when I disconnected, and my card cruncher was gone.

I'm about 90% certain I got caught with my hand in the cookie jar and they took the jar away from me.  I didn't receive a ban, temp or long term, but the cruncher was gone and the team refused to give me a new one.

I don't know if I fell into the whale category, but man, I spent a lot of money on the game; which I suspect also allowed me to push the limits of what I could say on the forums.

The question is; did the amount of money a player spent play into how they were disciplined?  Were whales more likely to get away with minor offenses?  I know after pushing the boundaries too far it didn't matter, but it really seemed like I could get away with a bit more than people who might have been spending less than me and were getting hit with more severe punishments.
« Last Edit: Dec 11th, 2024 at 5:28pm by liljiggy »  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #80 - Dec 11th, 2024 at 6:48pm
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liljiggy wrote on Dec 11th, 2024 at 5:27pm:
The question is; did the amount of money a player spent play into how they were disciplined?  Were whales more likely to get away with minor offenses?  I know after pushing the boundaries too far it didn't matter, but it really seemed like I could get away with a bit more than people who might have been spending less than me and were getting hit with more severe punishments.



I'd be surprised if it mattered at all, 18 years and I've never caught a game ban or forum ban. Although I have pulled a couple here. Let the Rothy say what he will but the tone of most of his comments doesn't make me think he would admit it if it was the case.

Most of the folks I knew who could skate back in the day were 'connected' or had invested the time in kissing various people's bottoms.

Look at Asheras and Arkat, both duped and exploited now and then, as well as trading in duped goods as was exposed here multiple times and on the mains. Even so they both had free get out of jail cards because of their 'profile'. Same with old Shoey and his wiki, the gent was reported over a dozen times for inappropriate behavior towards young-uns 10 years back and never was booted.

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« Last Edit: Dec 11th, 2024 at 6:50pm by The Grandest of Fellows »  

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Re: I used to be a GM for DDO. Ask me anything!
Reply #81 - Dec 11th, 2024 at 11:05pm
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Back when the card duping was going strong, one of the guys in my old guild was handing out stacks of cards.  He'd hand out scales, boxes, etc if you asked.  He TR'ed damn near every day and spent so much time in front of banks and trainers that I'm surprised he got any playing time in.

He never got touched by bans or anything even though he was literally running around handing out goodies.

I always assumed he was connected and untouchable.

  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #82 - Dec 12th, 2024 at 10:54am
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liljiggy wrote on Dec 11th, 2024 at 5:27pm:
Hopefully this hasn't already been asked, I've been busy and missed out on all the fun.

Pretty sure it was back in 14 (15 at the latest).  At the height of the duping sprees before they changed the banks at any rate.

I'd been duping like crazy with the bank/bag glitch with no problem.  It was before they decommissioned the anniversary cards and I was in the middle of duping stacks of those.  I was disconnected at some point, couldn't log on for awhile and when I finally could log back in, my toon was on the far end of the harbor, no where near where I was when I disconnected, and my card cruncher was gone.

I'm about 90% certain I got caught with my hand in the cookie jar and they took the jar away from me.  I didn't receive a ban, temp or long term, but the cruncher was gone and the team refused to give me a new one.


I vaguely recall scenarios like this; not yours specifically, but some of the Account Support reps who were given GM duties during our "merge all the CS teams into one" phase power-tripped and removed what they determined were duped items and such. They wouldn't ban these players; rather, the GM would disable their accounts from total login, and dual-box/spoof to log into their character and use their admin on their other game client to delete the items in question (see an earlier post of mine in this thread where I explained this in more detail.) I recall one of these GMs was actually given a pretty strict reprimand for doing this willy-nilly, well after the larger dupe-fest had came and went.

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I don't know if I fell into the whale category, but man, I spent a lot of money on the game; which I suspect also allowed me to push the limits of what I could say on the forums.

The question is; did the amount of money a player spent play into how they were disciplined?  Were whales more likely to get away with minor offenses?  I know after pushing the boundaries too far it didn't matter, but it really seemed like I could get away with a bit more than people who might have been spending less than me and were getting hit with more severe punishments.



Nope, whether you spent $1 or $1,000 the same rules applied to everyone.

We actually perm-banned the highest spending player in the game (at the time) because he was a maniac who lived in Burbank and claimed to be in cahoots with whoever was in charge at Warner Bros. at the time. Back when Account Support had a phone number you could call for help, this player would always threaten to pay a visit to WB HQ if he didn't get what he wanted. He was given a LOT of leeway due to both his spending habits and so-called "connections" to the company. In reality, while he indeed lived in Burbank, he was otherwise full of shit. The final straw was when he was given a temporary ban for harassing a group of players on his server, after he not only bombarded WB HQ with calls demanding to speak to the CEO (who of course, had no clue who he was) but also bombarded Wizards of the Coast, which made no sense to us since AFAIK Turbine's only link to them was licensing.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #83 - Dec 12th, 2024 at 10:55am
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The Grandest of Fellows wrote on Dec 11th, 2024 at 6:48pm:
I'd be surprised if it mattered at all, 18 years and I've never caught a game ban or forum ban. Although I have pulled a couple here. Let the Rothy say what he will but the tone of most of his comments doesn't make me think he would admit it if it was the case.


I was never paid enough to know how or why certain things played out the way they did.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #84 - Dec 12th, 2024 at 10:56am
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Notanarc wrote on Dec 11th, 2024 at 11:05pm:
Back when the card duping was going strong, one of the guys in my old guild was handing out stacks of cards.  He'd hand out scales, boxes, etc if you asked.  He TR'ed damn near every day and spent so much time in front of banks and trainers that I'm surprised he got any playing time in.

He never got touched by bans or anything even though he was literally running around handing out goodies.

I always assumed he was connected and untouchable.



That's hilarious. Good on him.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #85 - Dec 12th, 2024 at 3:16pm
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As Grand most recently proved you can get away with damn near anythign these days.

But it sounds like the GMs worked off of reports/tickets, no one actually watches in-game.
  

I'll never understand the propensity of people to brag about being good at a video game. Its a toy you play with for fun. The only person who should be proud of you is your mother. If you're 3.
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Re: I used to be a GM for DDO. Ask me anything!
Reply #86 - Dec 12th, 2024 at 3:53pm
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Rothgar wrote on Dec 12th, 2024 at 10:54am:
We actually perm-banned the highest spending player in the game (at the time)

Any idea how much money this guy was spending/had spent?
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #87 - Dec 12th, 2024 at 3:59pm
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Did you have any insight into how much people spent at all? I've always been curious if the GMs can even see who the whales are.
  

I'll never understand the propensity of people to brag about being good at a video game. Its a toy you play with for fun. The only person who should be proud of you is your mother. If you're 3.
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Re: I used to be a GM for DDO. Ask me anything!
Reply #88 - Dec 12th, 2024 at 5:58pm
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Strake wrote on Dec 12th, 2024 at 3:53pm:
Any idea how much money this guy was spending/had spent?


Who it was / what server would be interesting too.
  

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Reply #89 - Dec 12th, 2024 at 9:43pm
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Munkenmo wrote on Dec 12th, 2024 at 5:58pm:
Who it was / what server would be interesting too.


I don’t recall their server. I do recall their character name, but posting it here would be a huge Risk.
  
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Reply #90 - Dec 12th, 2024 at 9:45pm
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noamineo wrote on Dec 12th, 2024 at 3:16pm:
As Grand most recently proved you can get away with damn near anythign these days.

But it sounds like the GMs worked off of reports/tickets, no one actually watches in-game.


100%. We only checked things out if reported via in-game ticket. We had to hop between servers on our admin characters so frequently that we couldn’t just hang out, police, etc. The GM who was ransacking players’ inventories would do so while assisting with something completely unrelated, like a bugged quest or an Epic Destiny restoration.
  
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Reply #91 - Dec 12th, 2024 at 9:48pm
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Strake wrote on Dec 12th, 2024 at 3:53pm:
Any idea how much money this guy was spending/had spent?


It was a lot for DDO. I want to say in the five-digit range. We didn’t have many players who we considered “whales,” at least back then. By contrast, during my post-Turbine/SSG tenure it was commonplace for players to have spent hundreds of thousands on WB’s mobile games.
  
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Reply #92 - Dec 12th, 2024 at 9:52pm
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noamineo wrote on Dec 12th, 2024 at 3:59pm:
Did you have any insight into how much people spent at all? I've always been curious if the GMs can even see who the whales are.


When the separate customer support teams got merged into one big super team, I was given access to the tools needed to handle Account Support tickets. I can’t recall if we could see total player spend in the billing system at the time, but we could see recent purchases for subscription renewals, points, packs, etc. One could easily do the math and determine financial investment even over a short period of time.

It still didn’t change how we handled support and moderation; if someone wanted to act like a jackass and get themselves perm-banned, then that’s their money to waste.
  
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Re: I used to be a GM for DDO. Ask me anything!
Reply #93 - Dec 13th, 2024 at 11:52am
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Rothgar wrote on Dec 12th, 2024 at 9:48pm:
By contrast, during my post-Turbine/SSG tenure it was commonplace for players to have spent hundreds of thousands on WB’s mobile games.

Hundreds of thousands of DOLLARS? On a mobile game???

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Re: I used to be a GM for DDO. Ask me anything!
Reply #94 - Dec 13th, 2024 at 12:37pm
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Standing Stone Games wrote on Dec 13th, 2024 at 11:52am:
Hundreds of thousands of DOLLARS? On a mobile game???

Roll Eyes Roll Eyes Roll Eyes


Yep, there's that much money spent on Moblie games... that's why you have so many companies trying to make a busiiness there...

That's also why there's lawsuits aganst the Apple and Google APP Store... 30% of hundred thousands is massive...
  

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Reply #95 - Dec 13th, 2024 at 4:04pm
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From what I hear its mostly Saudi princesses or other children of billionaires who don't give a single tin shit.
  

I'll never understand the propensity of people to brag about being good at a video game. Its a toy you play with for fun. The only person who should be proud of you is your mother. If you're 3.
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Re: I used to be a GM for DDO. Ask me anything!
Reply #96 - Dec 13th, 2024 at 9:23pm
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You wouldn't believe what people spend on the hardcore servers to get on that leaderboard.  tens of thousands of dollars.  it clusters around 3K, then there's a group arond 7.5k.  these are the biggest groups, but theres more.  seems after you go past 7k some who do full ships plus multi alts and full time play spend around 15k plus.  There was a few who hit 21k.

yeah it doesnt sound beleiveable but people really really want to be on that list hall of fame.  multiple maxed out farming alts, several several muliple toons spread out across all the levels, toons at cap, etc.  Dont forget a maxed crafter, with ingredients from the store.  it's a huge competition.  when you tell people you aren't spending any money they dfon't beleive you

the time factor is another point, the popultaton of actually good players drops off a cliff after 5-7 days, and again after 9.  this isn't the total pop, but the amount of decent and well paying players.  If you haven't gotten everything you wanted by the end of the second weekend, you better be in the known with the tight groups that remain.  So basically a week and a half of big big money.  SSG probably looks at the 3 month long hardcore as a net loss after that lol
  
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Reply #97 - Dec 14th, 2024 at 7:53am
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Would you receive false reports on players often? People trying to get each other banned by opening fake tickets, or sabotaging them in some way etc.?
« Last Edit: Dec 14th, 2024 at 7:54am by Sasha »  
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Reply #98 - Dec 14th, 2024 at 2:33pm
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Sasha wrote on Dec 14th, 2024 at 7:53am:
Would you receive false reports on players often? People trying to get each other banned by opening fake tickets, or sabotaging them in some way etc.?


All the time. For chat-related reports we had logs that we can use to verify their validity. 9 times out of 10 the actual chat - or lines of chat - would be reported because the player clicked on it and reported from there. Occasionally we would receive written tickets along the lines of “he called me noob” to which we would review and confirm that the reporter was in fact not called a noob.

If players went overboard with the false reports then we would warn them for abusing support. Having to review that shit delayed us from helping people with legitimate issues, and we would point out as much.

There was a PvP dojo, yeah? I remember actually banning a kid on a few of his accounts for not only reporting people every time he got his ass handed to him, but also because he’d hop across his alts to circumvent said bans. Again, that shit would stall us from helping players who actually needed it.
  
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Reply #99 - Dec 14th, 2024 at 9:24pm
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I'm curious about it going the other way. I remember a little over ten years ago there was some drama with a very large guild that I was a part-time in. My mains were my more dickish guild but I'd raid with a college friend. This guild was all about 'community service' helping noobs, really pro-turbine, proud Paladin types in-game, on forums, the guild site, etc...

New members had to audition and after they were on board they were expected to grind out proper gear and past lives in a set amount of time, show they were serious about being getting good enough to be help to everyone in raids. set an example, blah blah blah  This was all handed down with a fairly condescending attitude that is so common among small group dynamics and people not used to being in charge, mostly harmless easy to make fun of, but they had a very large guild and ran tons of raids and helped players grind.

A big part of this especially on the guild site was hitting milestones and posting to let everyone know you hit milestones clean, by playing, running raids, and leveling fast using the leveling guides the guild spammed everywhere with its name on it. Play like X guild and be an end-game badass hahaha! that kind of stuff which was all run of the mill in the hey days of 2012-2015.

The Guild also loved to flex that they had friends among the devs and were impacting the game, putting out the best builds and most powerful characters and never cheating, and that members should never dupe and always turn cheaters in to the guild leaders so they could get their Turbine friends to shut it down.

Now the funny part, I'm raiding with them using a toons made with my buddy now and then keeping a low profile and playing my mains mostly off hours with my guild duping like hells, using every exploit I can whenever I can to make the most broken shit possible, also typical for the time. Occasionally I get a tell from higher ups in the paladin guild asking what I've been up to and when I expect to level this or that, hp checks (seriously lol) all sorts of 'help' they pass on to their low level members. I'm passing plenty of my duped stuff and gear on to my 'clean' toon on the down-low But otherwise I'm good I like playing with my mate and he is a clean player and not that bothered about minmax'ing and the rest so I adjusted when with him no biggie.

Then comes this one day of doom, after I've been raiding with these guys for a couple months all hell breaks lose. All the officers get bans and the guild site turns into a melodrama from hell. Turns out that one of the newer noob players who got into the guild and drank the cool-aid found out that most of the top players in the guild were using piles of duped Otto's to insta-level as well as being duping fiends. This guy had been playing 50-60 hours a week doing everything he'd been told to do and was constantly grinding desperate to keep up with the guilds expectations and not be 'an anchor' dragging the guild down during raids. The added spice was this guy had been ridden by the officers for not learning fast enough, playing subpar flavor builds, holding himself back, etc... As you might imagine when this guy found out he reported all of them.

Gets better, he reports them says nothing to anyone in the guild about it and nothing happens for a week, then apparently he reports them again and still nothing happens, see the officer's friends in Turbine are running interference for them. So this guy must have had enough because he sends in reports on them and even fedex's a letter to Turbine and boom all the bans come down the goodie too-shoes are embarrassed for a couple weeks and the game moves on.

The best part of the story is that not only did some of the officers have pals in Turbine, but those people at turbine told them who reported them for the cheating and how they had no choice but to hand out the bans. The guy get frozen out, tries to pretend that he didn't report anyone and on the guild site the whole vibe of the guild changes in like a day from "we play clean!" to "oh don't be such a child everyone knows we use features"  and the former Paladins flip the script and turned the guy who drank the kool-aid into the villain, he gets so much shit from various people he either transferred or just quit within a couple months. But for a couple weeks there you could occasionally hear him trying to defend himself in raids or see his toons running around in a starter guild. 

Personally I loved exploits, duping, and any kind of fun trick back in the day, and I never judged people for doing it, shit is expensive. But fuck I did find it funny when those super clean officers all had to eat shit in public, and I loved that the fucking naive wannabe had it all blow up in his face. Like I said it wasn't like it was my main guild hahaha. 

That guild mostly collapsed in the following year and its whole profile and schtick about playing clean and being of service to the community vanished, the guild is still around but all the big names moved onto other guilds and I still see them around now and then.

But to my point, I found it fascinating that not only were some high profile players protected by people at Turbine, gms I'd assume, but much more interesting was that apparently those connections were good enough that the officers were told who it was that reported them. But later on I've had a notion that maybe then didn't have friends at Turbine but rather they were people at Turbine.

Any thoughts?

  
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