Grand wrote on Sep 21^st, 2016 at 9:52am:

But look!  The One Thread shows that they can actually learn from the efforts of an intern who did what they had failed for years to do:  Fix a pile of the small stuff that was the game needlessly lying to the players and possibly chasing them away.  Crap that was completely trivial to correct.  Because when you invest your character in an effect that says it will do something, and it doesn't do that thing, and your only recourse is invest in something else and hope that this time you'll be given the actual effect that you were told you'd be given, well, it's not to difficult a conclusion to arrive at that people don't like being lied to and want to play a game that gives them valid information.  And that lacking that valid information, they will spend their gaming dollars elsewhere.

The huge cry of support for Lynabell's fairly minor efforts to fix just a handful of these cases should have and probably has communicated to Turbine just how important these issues are to their customers.  I believe this is the exact reason the The One Thing thread exists at all, because Lynabell asked for a list of 5 things to work on.  It's terribly sad that Turbine needs to be schooled in customer satisfaction by an intern, and yet it is quite clear that this is exactly what has happened.

It is only shocking that it took a random intern who got stumped on a coding issue and decided to ask the player base what changes they'd like to see and then based on that feedback made a good half dozen or so fairly trivial and easy changes to demonstrate to Turbine just how important those simple changes were to their customers.  As if they had never seen this kind of feedback on their own forums before.

Perhaps someone with the title of Community Manager should be fired, because this was something that had been communicated countless times via the community he was busy infracting and banning and it was an easy thing to understand that he ignored for years and is only now being addressed via The One Thing thread on any kind of official level.  Without any reference to their years of past failures, by the way.

But, fuck me.  Cordovan is probably being given a raise due to his wonderful ideas about how actually engaging with the community might improve the customer experience.

Revaulting wrote on Sep 25^th, 2016 at 7:11pm:

Source?  I've been around for a number of years, and until Lynabell did her "list five" here I've never seen Turbine ask the players for their input in this kind of way.