Sailias wrote on Aug 7
th, 2017 at 8:23pm:
I'm an intern, sorry. I didn't have time to learn augments. I've put in a lot of work on item scripts though and there are a lot of cool things in Ravenloft, such as a new Divine Vengeance that scales to level 30 and it's a greatsword
FTR, wasn't aimed at you (God only knows you seem chipper enough) it was aimed at the company.
But I'll give you a freebie (even though technically this is falls into the PR department, I highly suggest you take this back to them).
The teams biggest priority right now needs to be putting out the fire of concern over the TR caches. It doesn't have to be
fixed ASAP (though...really, it needs to be fixed ASAP) but the community needs to know that this is a high priority. It needs to be
vocalized (over and over) that you are working on a fix for it.
More importantly, you need to make anyone who
does lose their TR cache like crazy happy. Buy them a boatload of strippers, dump at least 100 dollars worth of ddo points into their accounts, give them rare, named loot, collectables, whatever it takes to make them happy. The word "no" cannot exist in dealing with this issue.
Because the last thing you want is them going to the forums and complaining that they're being ignored or screwed over on this - it
destroys brand trust (which...you guys need to work on, that's the nicest way to put it).
More importantly, it's the right thing to do. Our TR cache represents not only a lot of RW money, but a whole lot of RW time. Not respecting that is not respecting your client base.