Asheras, I think you're a good guy and Turbine should be grateful for your optimism. I also think you are unduly generous in giving them the benefit of the doubt.
Asheras wrote on Sep 24
th, 2015 at 11:17am:
Hard to say. They seem to be completely deaf to some feedback and at other times, with exceptional persistence, they will respond, at least in part.
It's not "listening" on their part if it requires exceptional persistence on our part, and if the response is patronizing or clearly indicates butt-hurt, as do Varg's words regarding the 11th hour changes that "just barely didn't make it in time to be included in this update".
I teach the 4 year olds that "Listen" is a very important word and has several parts that must not be skipped:
1) First, you must hear ALL of what's being said.
If you didn't hear all of it, you weren't listening.
2) Then, you must THINK about what was said and try to UNDERSTAND it.
It's ok to ask for help if what you heard isn't clear or doesn't make sense.
If you don't understand what was being said, you weren't listening.
3) After you've heard what was said and understand it, then you should ACT on it.
If you don't do anything with or learn from what was being said, you weren't listening.
Effective listening is interactive. Turbine does not listen.
Listening to customers is not impossible and need not be painful, but they'll never be successful at it until they learn some humility and let go of the bullshit "we're the experts (that can't be bothered know how Raise Dead works)" attitude.
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U28 on Thursday. (Read 7208 times)
