Someone please tell Cordovan that asking the players to confirm whether or not +X Heart Reincarnation is fixed is sloppy.

Quote:


Also, please ask him to check it himself if his interest is sincere.

If it's not working, it breaks a character, and that's not reasonable at all.  Very sloppy to ask customers to suffer this.

It's also very sloppy to ask the customers at all.  The current status of this or any bug, open or closed, should be well documented and easily discovered by players and Cordovan alike.

It's also very sloppy to reveal that asking customers about the status of any issue is easier than looking it up yourself.


Sloppy, Sloppy, Sloppy.

Players: "Why doesn't Turbine just ask the players??? WE TELL THEM WHEN THINGS ARE BROKEN AND THEY SHOULD KNOW HOW THINGS ARE BROKEN FOR US EVEN IF IT ISN'T SHOWING IN THEIR MODELS"

Turbine: "Hey, I am told something still isn't working, can I get info from the players who might know more? You know, like you've been saying we should do?"

Players: "Why don't you check yourself? HOW DARE YOU ASK US EVEN THOUGH WE HAVE BEEN BEGGING YOU TO DO JUST THAT"

Maxwell Edison wrote on Jul 8^th, 2013 at 2:52pm:

What does that even mean?

This could be fun.

Grace wrote on Jul 8^th, 2013 at 3:36pm:

I could join your quest.

i thought turbine employees got unlimited turbine points?

he either has no chars with epic lvls, or like the rest of turbine does not play ddo.

The real answer is to have a real test environment that mirrors the production environment FUCKING EXACTLY and then use it to test things..

Unfortunately, there's about 0 chance of that happening.  I'm not entirely confident that each of the production environments exactly mirror the other production environments.  I'm not sure why that is.  It's like trying to finish filing a bunch of papers while your clothing is on fire.  Once you put out the clothing  that's on fire, the filing is a lot easier.

NOTpopejubal wrote on Jul 8^th, 2013 at 6:41pm:


I think we found a use for Wayfinder. Let the new players test this shit.

Grace wrote on Jul 8^th, 2013 at 7:45pm:


Sure, that's legit.

Except the test for it consumes a scarce player game resource (+x Heart of Wood), may cause the testing player to shelve the character used for testing until such time as it can be fixed, and, because "for 8 of 10 people, it will be fine, but those other 2 are screwed", a successful outcome isn't meaningful.


So, please, Turbine, if you're reading check this sort of thing yourself.

OldCoaly wrote on Jul 8^th, 2013 at 11:05pm:

I think you're misunderstanding Turbine's question for "has anyone still been having issues with this" and misinterpreting it as "go out and test it cuz we're too lazy."

The former is fine. Actually, it implies some level of care and concern.

The latter would not be fine, especially since, as you said, it consumes a valuable resource.

OldCoaly wrote on Jul 9^th, 2013 at 11:18am:


It seems you are mistaking Cordovan for a dev. He doesn't test things. So he got complaints about a thing, he checked on it, he was told it got fixed, so he went back to the players to tell them he was told it was fixed, but if they think otherwise to let him know so he can go back to the people that actually do that stuff.

I'm not seeing the issue. You guys complain when they don't communicate, and then you complain when they do.

OldCoaly wrote on Jul 9^th, 2013 at 11:18am:

Turbine fucks up royally with such frequency that, if you're so inclined to have a bout of Turbine bashing, there are certainly many more worthy cases that this example. You're being pedantic.

Grace wrote on Jul 9^th, 2013 at 11:35am:

That's not what I read.

I didn't read that he checked on it.

I didn't read that he was told that it got fixed.

He did not say "I checked on it.  I was told that it's been fixed."

He said "It seems like this issue may have been fixed". 

Grace wrote on Jul 9^th, 2013 at 11:35am:

Clearly we see different things.

I see

• a turbine spokesperson saying that as far as he took the time to find out, an issue that's been open for nearly a year may or may not be closed
• him saying that he can dig around if someone tells him it's still not working
• After he says that he can look into it, I see him guess incorrectly at the issue that was well documented in the OP and well explained by himself in the 12th message in the thread

I see this in the context of a game that is a lot of fun, where it's easy to see a lot of love put into craftsmanship and details, but also has way too many things that get started and not finished.

It's avoidably sloppy.

The issue I see is a disinterest in following up on an issue that's been open for nearly a year.  Just enough interest to respond, but not enough to actually do anything.

It would be nice if Cordovan would wave pom-poms before responding to every forum thread, but that's not reasonable.  What is reasonable is to at least make it sound like an effort had been made to follow through on the matter.

Communication is nice, but does anyone think players want "I didn't test it on live, but I think it's fixed. I can look into it if there are complaints."  That's not interaction.  That's disinterest.

He could have said nothing.  It's what he'd done since 28 August 2012 and again when the topic was bumped in March.

He could also have said "This was fixed in such-and-such update/hotfix.  If anyone has had a problem with it recently, please contact me so we can identify and correct the problem."


White Knight wrote on Jul 9^th, 2013 at 12:55pm:


You might be right, however I submit to you that it wouldn't be a bad thing if Turbine moved their needle closer to "a pedantic attention to details" and further from "this is good enough for now - we'll get around to making sure all the epic destinies work some time later".