OldCoaly wrote on Nov 15
th, 2013 at 9:52am:
Turbine is absolutely certain that they are in touch with the community.
The joke of it is that I'm not making a joke. They REALLY believe that they are in touch with their community.
Yeah, you can see that through some of the truly facepalm decisions they make.
I don't want to waste 2 hours of my life watching that vid, so I appreciate the key points.
OldCoaly wrote on Nov 15
th, 2013 at 9:52am:
The community is Tolero's baby (per the podcast). When it's in pain, she's not happy.
Whatever. Maybe she is mistaking the community pain for indigestion?
OldCoaly wrote on Nov 15
th, 2013 at 9:52am:
Tolero filters the community's efforts to communicate and feeds Glin (and presumably others at Turbine) the information that won't harm his fragile developer skin. Also per the podcast.
This is consistent with Jerry's admission that people at Turbine are reluctant to express their honest impressions of each others' work.
I understand the need for filtering - there is so much chaff in the forums.
But Glin should spend some time browsing every now and again if only to sense the vibe and to make sure Tolero is doing her job properly and not over-filtering.
Glin is out of touch. As he is purported to have said "only 8 people with max capped destinies." is pretty instructive if true. Firstly, he was factually incorrect and secondly he was dismissive/insulting of some his most experienced players.
Without any kind of specific insight, my guess is that culture is pretty toxic there. Small team, ridiculous deadline. I think they probably also suffer from group think and good news only reporting.
The dismissive comments about the bridge protest were also telling. If true, then Tolero is incompetent. Blind Freddy would have known about the bridge protest given all the posts, and Memnir's activities etc. If false, which I believe it is, then it just shows how disingenuous Turbine is and how stupid they think their customers are.
OldCoaly wrote on Nov 15
th, 2013 at 9:52am:
Yet Glin doesn't understand why there's animosity between some of the community and the developer team (per the podcast).
Glin says that some of the disconnect is because the playerbase does not have the same perspective of the game that the Developers have.
Of course we have different perspective - we're customers!
Customers don't give a crap about code complexity, deadlines, budgets and dev egos.
Customers want value for money, quality and entertainment. If they don't get it, they go somewhere else.
His role as a Producer is to bridge that gap. To set the plan/direction, he has to know either:
(a) what customer want (feedback, surveys, reference groups); or
(b) what customer will like (requires creativity/vision/nous and some luck). This is the surprise factor (eg. MOTU).
Glin's job is then to balance up his resources with his plans and budgets. You can never do everything - this holds true for any business. But you take the low hanging fruit and target the most important stuff. I can only surmise that in his opinion, fixing old bugs is not important.
But removing Exploits has certainly become a priority since Rowan arrived.
Unfortunately, this has negative connotations because it sends the message that we don't give a fuck if something disadvantages you, but if it advantages you then we'll move hell and high water to fix it.
OldCoaly wrote on Nov 15
th, 2013 at 9:52am:
It's completely understandable. If Tolero and Jerry are spoonfeeding him only the bits that are pleasant, why would he think anything needs changed?
EXPERTS
I think it is probably a bit of over-filtering and lack of competence in the role.
Shrugs. Unfortunately nothing we can do about either. Except maybe invite him to read the Vault where his peons cannot veto the content.
There are some people that enjoy working in their bubbles.
Some good insights though OldCoaly. Thks.
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