Quote:



That's hilarious!

Bonus points if they require use of the bug reporting system.

Asheras wrote on Jun 1^st, 2016 at 3:38pm:



Apparently your'e not the only one:

https://www.ddo.com/forums/showthread.php/475868-You-shut-down-phone-support-and...



Making the announcement a closed thread was a sure way to throw fuel on what could have been a small short fire....... Classic Fat Jerry move.

Asheras wrote on Jun 1^st, 2016 at 3:50pm:


How is Fat Jerry still getting a paycheck? 

Just found this:

https://www.lotro.com/forums/showthread.php?&postid=7604471#post7604471


LoTRO ended phone support too.  Although in their thread, they let customers comment immediately.  So it must not be a Turbine rule to close announcement threads like this.  Someone made an individual call.

What CodeBlue seems to be saying is they're going to offer more in-game support (responding to GM requests I guess), but since their budget is so razor thin they had to turn off phone support.

You know, like how some months you pay the electric bill and others you pay the phone bill when you're skating next to dead broke.  So, that's a good sign.

But can't get on board with the "they closed it to silence debate" bandwagon.  It'd be like arguing that he also closed the next few threads down Fraud Prevention FAQ and Account Support FAQs to prevent the debate on those things.  It just feels like a trap, something to easily dismiss. Rather than keeping posts focused on the fact that they closed phone support, to which you basically just respond to by saying, "holy shit, they can't afford to have phone support."

Asheras wrote on Jun 1^st, 2016 at 4:19pm:


See no, totally agree with you there.  That would have been a much better way of handling the announcement, so you know, outside Turbine's customer relations capabilities.  No dropping a turdbomb announcement and then walking away hoping no one saw it and flipped out when you know people are going to flip out sounds like the operating practice of well Turbine.  Unless of course they somehow didn't realize people would flip out (another suggestive possibility).

If Zebe had pointed that out or just said, hey, they closed phone support did anyone else see how they buried it down there, I bet people would be on board with that and on point.  Instead, we're going to get the tired old back and forth of people arguing on why they locked the thread taking air out of the conversation on why they closed the phone support.

there are now 3 threads on mobos about the phone closure. good times. mang. good times

Spoon wrote on Jun 1^st, 2016 at 4:15pm:


That's about the most optimistic way to interpret the change, but it's not very realistic.

For everyone who has bothered to comment on it, phone support was the fastest way to get account support and always ended with a positive outcome.

If ColdBlue were sincere about "efforts to provide speedier and higher quality responses to help requests", they'd be expanding phone support. 

Removing the aspect of a function that raises the average perception of its performance while "expanding" the part that is widely perceived to perform poorly (there have been exceptions to this, but +krymux+ won't be around forever) is not going to provide speedier, higher quality anything. 

I'm also sure that "expanding" means "same people now responsible for 100% instead of 80%" and not "we have allocated additional new resources to this task".

It's not raining on your leg.

It would have been better to announce the end of phone support without the unnecessary and obvious lie about quality and speed.

This is something most 10 year olds understand.

Honestly, like phone support ever did a fucking thing for anyone, at all.

Jelly_Muffin wrote on Jun 1^st, 2016 at 6:39pm:


Agreed. Its pretty much universally known that phone support was the only support avenue that ever got anything done.

Way to go, McWhuerto, you couldn't even get the smallest detail about the game right.

[] wrote on Jun 1^st, 2016 at 7:00pm:

If your language and attitude on the phone are anywhere in the same ballpark as the language and attitude you use here, I would not be surprised if the person on the other end of the call did the bare minimum to "help" you there.

Asheras wrote on Jun 1^st, 2016 at 3:38pm:


Why?  If they had faster and better in game support, I'd prefer that to phone support.  I know game support isn't going to improve, but I just don't feel phone support is important. 

The one time I called phone support (permabanned for advertising occupy stormreach) they couldn't even tell me why I was banned.  I had to wait three days for them to email me the reason, and then another week to tell me I'd be unbanned in several more weeks.  None of this was essential to talk to someone on the phone. 

Also for people outside the U.S., phone support may not be an option.