Spoon wrote on Jun 1
st, 2016 at 4:15pm:
What CodeBlue seems to be saying is they're going to offer more in-game support (responding to GM requests I guess), but since their budget is so razor thin they had to turn off phone support.
You know, like how some months you pay the electric bill and others you pay the phone bill when you're skating next to dead broke. So, that's a good sign.
That's about the most optimistic way to interpret the change, but it's not very realistic.
For everyone who has bothered to comment on it, phone support was the
fastest way to get account support and always ended with a positive outcome.
If ColdBlue were sincere about "efforts to provide speedier and higher quality responses to help requests", they'd be expanding phone support.
Removing the aspect of a function that raises the average perception of its performance while "expanding" the part that is widely perceived to perform poorly (there have been exceptions to this, but +krymux+ won't be around forever) is not going to provide speedier, higher quality anything.
I'm also sure that "expanding" means "same people now responsible for 100% instead of 80%" and not "we have allocated additional new resources to this task".
It's not raining on your leg.
It would have been better to announce the end of phone support without the unnecessary and obvious lie about quality and speed.
This is something most 10 year olds understand.